Keynote 1
AI and customer experience
In a world where AI perfects every transaction, how do you still stand out?
This keynote shows how to move beyond efficiency toward emotional and transformational customer value: the kind that AI amplifies but can never create alone.
Topics
- The AI-Driven Customer
How autonomous agents are reshaping expectations and buying behavior - From Efficiency to Emotion
Why flawless service is the new baseline and what comes next - Building Deep Loyalty in the Age of Automation
How to make customers choose you when switching costs disappear
Format
- 20–120 minute keynote
- Available in-person and virtual
- Languages: English, Dutch
- Can be tailored to specific industries
Keynote 2
Building a customer-centric culture
Your strategy is only as strong as the culture behind it. How do you turn customer centricity from a slogan into a daily habit?
This keynote gives leadership teams a practical roadmap for embedding customer thinking into every layer of the organization — from boardroom decisions to frontline interactions.
Topics
- Customer Leadership
How to make your leadership team truly customer-centric - Effective Empathy
How to combine fast feedback loops with fast action loops - The Road to a Strong Customer Culture
How to get everyone on board
Format
- 30–120 minute keynote
- Available in-person and virtual
- Languages: English, Dutch
- Can be tailored to specific industries
Both keynotes can be combined into a half-day or full-day program.
Steven regularly customizes content for specific audiences, including C-suite retreats, sales kickoffs and industry conferences.